These Terms and Conditions (“Terms”) apply specifically to our Domain Names Registrations, SSL Certificates, CDN Integration, and Advanced SEO Tools (collectively referred to as “Domain and Value-Added Services”) (collectively “Advanced Hosting Solutions”) provided by Crafthost SRL of Umberto Giordano Square, 220122 Milan MI, Italy (“Crafthost”, “we”, “us”, “our”) in addition to our Terms of Service (“TOS”). By purchasing or using our Advanced Hosting Solutions, you agree to these Terms, which are supplemental to and incorporated by reference into the TOS. In the event of a conflict between these Terms and our TOS, these Terms shall govern our Domain and Value-Added Services. We may change these Terms from time to time and shall notify you accordingly if we do. If you do not agree to such terms, you must not use our Domain and Value-Added Services.
Terms for Domain and Value-Added Services
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1. DOMAIN NAMES REGISTRATION
- 1.1. We facilitate the registration, renewal, and transfer of domain names as an authorized registrar or via third-party registrars.
- 1.2. Customers are responsible for providing accurate and complete information during domain registration.
- 1.3. Customers must ensure that their domain usage complies with applicable laws, ICANN regulations, and the policies of the relevant domain registry.
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2. DOMAIN RENEWAL AND EXPIRATION
- 2.1. We will notify customers of upcoming domain expirations via email.
- 2.2. Failure to renew a domain before its expiration may result in the domain entering a redemption period or being made available for public registration.
- 2.3. We are not liable for any loss of domain ownership resulting from non-renewal.
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3. DOMAIN DISPUTES
We are not responsible for resolving domain name disputes. Customers agree to resolve disputes in accordance with ICANN’s Uniform Domain Name Dispute Resolution Policy (UDRP) or applicable registry policies.
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4. SSL CERTIFICATES
- 4.1. We offer SSL certificates to enhance website security by encrypting data transmissions between the website and its users.
- 4.2. SSL certificates are issued by third-party Certificate Authorities (CAs). The issuance process requires accurate information from the customer.
- 4.3. We are not liable for delays in certificate issuance caused by incorrect information provided by the customer or the CA’s verification process.
- 4.4. Customers are responsible for ensuring timely renewal of SSL certificates to avoid service disruption.
- 4.5. SSL certificates may be revoked by the CA if misused or if the information provided during issuance is found to be inaccurate or fraudulent.
- 4.6. We’s liability is limited to assisting customers in the acquisition and management of SSL certificates. We are not responsible for damages resulting from SSL certificate misuse, misconfiguration, or security breaches.
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5. CDN INTEGRATION
- 5.1. We provide Content Delivery Network (CDN) integration to improve website performance, reduce latency, and enhance security by distributing content across a global network of servers.
- 5.2. Customers must provide accurate details about their websites to enable proper CDN configuration.
- 5.3. We may provide managed CDN setup services for an additional fee.
- 5.4. CDN performance is subject to third-party provider capabilities and network conditions.
- 5.5. Customers are responsible for ensuring that their content and usage comply with the acceptable use policies of the CDN provider.
- 5.6. We are not liable for interruptions or performance issues caused by:
- 5.7. Customer misconfigurations.
- 5.8. Changes to the customer’s website after initial setup.
- 5.9. Network outages beyond our control.
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6. ADVANCED SEO TOOLS
- 6.1. We provide advanced SEO tools as part of select hosting bundles to help customers improve website visibility, traffic, and rankings. These tools may include: i) keyword research and tracking; ii) site audit and optimization recommendations; iii) backlink analysis; and iv) performance analytics.
- 6.2. Customers are responsible for implementing the recommendations and using the tools as provided.
- 6.3. SEO outcomes depend on various factors, including content quality, market conditions, and search engine algorithms. We do not guarantee specific results.
- 6.4. Some SEO tools may be provided by third-party vendors. Customers agree to the terms and conditions of those vendors when using their tools.
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7. PAYMENT AND FEES
- 7.1. Fees for Domain and Value-Added Services are billed in advance and are nonrefundable unless stated otherwise.
- 7.2. Additional fees may apply for domain redemption, SSL reissuance, or expanded CDN bandwidth usage.
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8. SUSPENSION AND TERMINATION
Subject to our TOS and Acceptable Use Policy, we may suspend our Advanced Hosting Solutions immediately and without notice for violations of these Terms or our TOS, including but not limited to: i) non-payment of fees; ii) violations of fair usage or our other policies; or iii) security breaches or malicious activity.
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9. LIMITATION OF LIABILITY
- 9.1. We are not liable for the completeness, accuracy, or correctness of any information and any related content in our Services and on our website. You expressly agree that your use of the Services and our website, including reliance on any content and information, is at your sole risk.
- 9.2. You agree not to use the Services, our website, and the related content for any resale purposes, and we have no liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms (including but not limited to the use of, or inability to use, the Services, our website, or any other website or software) for:
- 9.2.1. loss of profits, sales, business, or revenue;
- 9.2.2. business interruption;
- 9.2.3. loss of anticipated savings;
- 9.2.4. loss or corruption of data or information;
- 9.2.5. loss of business opportunity, goodwill or reputation; or
- 9.2.6. any other indirect or consequential loss or damage.
- 9.3. Nothing in these Terms shall limit or exclude our liability for:
- 9.3.1. death or personal injury resulting from our negligence;
- 9.3.2. fraud; and/or
- 9.3.3. any other matter in respect of which we are prohibited under applicable law from limiting or excluding our liability.
- 9.4. Our Services are not intended to serve a record-keeping function, and we shall not be liable for any loss of data or content. You acknowledge that it is your responsibility to keep back-up copies of your data. We are not responsible for any loss of data, for any reason. We are not liable for unauthorised access to, or any corruption, erasure, theft, destruction, alteration, or inadvertent disclosure of, data, information, or content transmitted, received, or stored on our network.
- 9.5. These Terms set out the full extent of our obligations and liabilities in respect of the supply of the Services and our website. Except as expressly stated in these Terms, there are no conditions, warranties, representations, or other terms, express or implied, that are binding on us. Any condition, warranty, representation, or other term concerning the supply of the Services and our website which might otherwise be implied into, or incorporated in, these Terms whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law.
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10. INDEMNITY
You agree to indemnify and hold us, and our respective directors, officers, employees, agents, and representatives, independent contractors, licensees, successors, and assigns harmless from and against all claims, losses, expenses, damages, and costs (including but not limited to direct, incidental, consequential, exemplary, and indirect damages), and reasonable legal fees, resulting from or arising out of your act, default, or omission, whether in your use of our website, Services, and/or any websites or software in relation thereto or otherwise, and whether in respect of your breach of these Terms or any laws or regulations or otherwise.
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11. FORCE MAJEURE
- 11.1. Except for the obligation to pay monies due and owing, neither party shall be liable for any delay or failure in performance due to events outside the defaulting party’s reasonable control, including without limitation acts of God, earthquake, labour disputes, shortages of supplies, riots, war, fire, epidemics, failure of telecommunication carriers, or delays of common carriers or other circumstances beyond its reasonable control. The obligations and rights of the excused party shall be extended on a day-to-day basis for the time period equal to the period of the excusable delay.
- 11.2. The party affected by such an occurrence shall notify the other party as soon as possible, but in no event less than ten days from the beginning of the event.
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12. OTHER IMPORTANT TERMS
- 12.1. We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or obligations under these Terms.
- 12.2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
- 12.3. No joint venture, partnership, agency, or employment relationship has arisen by reason of these Terms.
- 12.4. These Terms and any document expressly referred to in it constitute the entire agreement between us regarding their subject matter and supersede and extinguish all previous agreements, promises, assurances, warranties, representations, and understandings between us, whether written or oral, relating to that subject matter. You agree that you shall have no remedies in respect of any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in it. You agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms or any document expressly referred to in it.
- 12.5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
- 13. Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
- 14. These Terms, their subject matter, their formation, and any other disputes or claims in connection therewith are governed by the laws of Italy. In the event of any such disputes or claims in connection with these Terms, you agree to first engage in good faith discussions with us to resolve such disputes or claims. If such dispute or claim is not resolved within sixty (60) days, we both irrevocably submit to the exclusive jurisdiction of the courts of Milan.
