These Hosting Services Terms and Conditions (“Terms”) are applicable to and govern the use of our Shared Web Hosting, Managed Hosting, and WordPress Hosting services (collectively “Hosting Services”) provided by Crafthost SRL of Umberto Giordano Square, 220122 Milan MI, Italy (“Crafthost”, “we”, “us”, “our”) in addition to our Terms of Service (“TOS”). By purchasing or using our Hosting Services, you agree to these Terms, which are supplemental to and incorporated by reference into the TOS. In the event of a conflict between these Terms and our TOS, these Terms shall govern our Hosting Services.
Terms for Hosting Services
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1. GENERAL TERMS
1.1. We may change these Terms from time to time and shall notify you accordingly if we do. If you do not agree to such terms, you must not use our Services.
- 1.2. Our hosting accounts are allocated bandwidth depending on the package you select. The bandwidth for Hosting Services purchased does not rollover and is not creditable across periods.
- 1.3. In the event you require more bandwidth than you have purchased,
- 1.3.1. your account may be suspended until the next period,
- 1.3.2. you may purchase additional bandwidth by upgrading your account,
- 1.3.3. your account may be terminated for a violation of the terms of the package you purchased, or
- 1.3.4. we may charge you an additional fee for the overage, in our sole discretion.
- 1.4. We will provide, as part of the Services Fees, the number of primary IP addresses included in the plan you select. You may request additional IP addresses for an additional fee. If we need to change one of your assigned IP addresses we will notify you of the change by email. You may use the IP addresses provided only in association with the Hosting Services and they may not be transferred.
- 1.5. In using our Hosting Services you may not place excessive burdens on our CPUs, servers, or other resources, including our customer support services. You understand that bandwidth, connection speeds, and other similar indices of capacity are maximum numbers. Consistently reaching these capacity numbers may result in our need to place restrictions on your use of the Hosting Services, including suspension or termination of your account or a reduction in bandwidth available for your use (also known as bandwidth throttling), in our sole discretion.
- 1.6. You agree that we may place restrictions on your use of the Hosting Services or customer support services to the extent that they exceed the use of these resources by similarly situated customers.
2. SERVICES PARTICULAR TERMS
- 2.4.1. Shared Web Hosting services provide customers with access to a shared server environment where resources such as disk space, bandwidth, and computing power are allocated among multiple users. Shared Hosting accounts are allowed to use a maximum of 600,000 inodes and 35 concurrent HTTP connections to the server.
- 2.4.2. While we perform regular backups of shared hosting servers, customers are responsible for maintaining their own up-to-date backups. We are not liable for data loss or corruption.
- 2.4.3. Backups should be downloaded and removed after creation. Backups older than 30 days in a customer account may be removed from the server at our discretion. The terms “unlimited” and “unmetered” are defined by our experience with similarly situated customers. This means that your use of our resources may not exceed that of similarly situated customers.
- 2.4.4. Shared Web Hosting Use may not include: i) streaming content (other than that which is incidental to your website’s operation), ii) management of very large photo galleries, iii) storage of a large amount of uncompressed or full-size digital images, iv) online file (FTP) serving, v) distribution of large audio or video content such as MP3 files, and vi) online backups (i.e., backup of desktop/laptop computer files or anything not directly related to the website). You agree that we may remove impermissible materials from our servers at any time in our sole discretion without notice. We may also delete the following types of files if we find them to be using excessive amounts of disk space, especially if affecting other customers: i) cPanel or other backups stored locally, ii) Softaculous backups stored locally, iii) Softaculous backup temp files, iv) Common CMS backups stored locally, v) Common CMS backup temp files, vi) Common CMS backup logs, vii) excessively sized error logs, and viii) any other large files deemed unnecessary for core website functionality or not containing any valuable data.
- 2.4.5. Customers must not engage in activities that compromise server security or stability, including but not limited to: i) spamming; ii) hosting illegal content; iii) running resource-intensive scripts that disrupt server performance.For further details, please also refer to our Acceptable Use Policy
- 2.5.1. Managed Hosting services include: i) Server setup and configuration; ii) Proactive monitoring of server performance and uptime; iii) Regular software updates, patches, and security enhancements; and iv) Priority technical support.
- 2.5.2. Customers must: i) Provide timely access and credentials when required for troubleshooting or updates; and ii) Notify us of any intended software or application changes that may affect server performance.
- 2.5.3. We will make reasonable efforts to accommodate customer-specific requests for software configurations or optimizations. However, customizations must align with our supported platforms and cannot compromise server security or compliance.
- 2.6.1. WordPress Hosting services are tailored to optimize the performance, security, and management of WordPress websites. Features include: i)Pre-installed WordPress software; ii) Automatic WordPress core updates; and ii) WordPress-specific performance enhancements such as caching and CDN integration.
- 2.6.2. Customers may install plugins and themes, but we reserve the right to disable those deemed insecure, outdated, or resource-intensive.
- 2.6.3. We provide technical support for approved and commonly used plugins but are not obligated to support third-party or custom-developed plugins and themes.
- 2.6.4. We employ security measures, including firewalls, malware scanning, and DDoS protection. Customers are responsible for maintaining strong passwords and keeping plugins and themes up to date.
3. SERVICE AVAILABILITY AND UPTIME
- 3.1. Subjct to our Service Level Agreement, we aim to provide 99.5% uptime for our Hosting Services, excluding: i) scheduled maintenance with prior notice; ii) unscheduled downtime caused by third-party service providers, force majeure events, or customer actions.
- 3.2. In the event the uptime is not met, customers may be eligible for service credits as outlined in our TOS. Service credits are not applicable if the customer’s actions or configurations contribute to the downtime.
4. PAYMENT AND FEES
- 4.1. Customers are billed based on the hosting plan selected. Fees are non-refundable unless otherwise specified in the TOS.
- 4.2. If a customer’s usage exceeds the allocated resources of their plan, overage fees may apply. Customers will be notified of potential overages in advance where feasible.
5. SUSPENSION AND TERMINATION
Subject to our TOS and Acceptable Use Policy, we may suspend our Hosting Services immediately and without notice for violations of these Terms or our TOS, including but not limited to: i) non-payment of fees; ii) violations of fair usage or our other policies; or iii) security breaches or malicious activity.
6. LIMITATION OF LIABILITY
- 6.1. We are not liable for the completeness, accuracy, or correctness of any information and any related content in our Services and on our website. You expressly agree that your use of the Services and our website, including reliance on any content and information, is at your sole risk.
- 6.2. You agree not to use the Services, our website, and the related content for any resale purposes, and we have no liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms (including but not limited to the use of, or inability to use, the Services, our website, or any other website or software) for:
- 6.2.1. loss of profits, sales, business, or revenue;
- 6.2.2. business interruption;
- 6.2.3. loss of anticipated savings;
- 6.2.4. loss or corruption of data or information;
- 6.2.5. loss of business opportunity, goodwill or reputation; or
- 6.2.6. any other indirect or consequential loss or damage.
- 6.3. Nothing in these Terms shall limit or exclude our liability for:
- 6.3.1. death or personal injury resulting from our negligence;
- 6.3.2. fraud; and/or
- 6.3.3. any other matter in respect of which we are prohibited under applicable law from limiting or excluding our liability.
- 6.4. Our Services are not intended to serve a record-keeping function, and we shall not be liable for any loss of data or content. You acknowledge that it is your responsibility to keep back-up copies of your data. We are not responsible for any loss of data, for any reason. We are not liable for unauthorised access to, or any corruption, erasure, theft, destruction, alteration or inadvertent disclosure of, data, information, or content transmitted, received, or stored on our network.
- 6.5. These Terms set out the full extent of our obligations and liabilities in respect of the supply of the Services and our website. Except as expressly stated in these Terms, there are no conditions, warranties, representations, or other terms, express or implied, that are binding on us. Any condition, warranty, representation, or other term concerning the supply of the Services and our website which might otherwise be implied into, or incorporated in, these Terms whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law.
7. INDEMNITY
You agree to indemnify and hold us, and our respective directors, officers, employees, agents, and representatives, independent contractors, licensees, successors, and assigns harmless from and against all claims, losses, expenses, damages, and costs (including but not limited to direct, incidental, consequential, exemplary, and indirect damages), and reasonable legal fees, resulting from or arising out of your act, default, or omission, whether in your use of our website, Services, and/or any websites or software in relation thereto or otherwise, and whether in respect of your breach of these Terms or any laws or regulations or otherwise.
8. FORCE MAJEURE
- 8.1. Except for the obligation to pay monies due and owing, neither party shall be liable for any delay or failure in performance due to events outside the defaulting party’s reasonable control, including without limitation acts of God, earthquake, labour disputes, shortages of supplies, riots, war, fire, epidemics, failure of telecommunication carriers, or delays of common carriers or other circumstances beyond its reasonable control. The obligations and rights of the excused party shall be extended on a day-to-day basis for the time period equal to the period of the excusable delay.
- 8.2. The party affected by such an occurrence shall notify the other party as soon as possible, but in no event less than ten days from the beginning of the event.
9. OTHER IMPORTANT TERMS
- 9.1. We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or obligations under these Terms.
- 9.2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
- 9.3. No joint venture, partnership, agency, or employment relationship has arisen by reason of these Terms.
- 9.4. These Terms and any document expressly referred to in it constitute the entire agreement between us regarding their subject matter and supersede and extinguish all previous agreements, promises, assurances, warranties, representations, and understandings between us, whether written or oral, relating to that subject matter. You agree that you shall have no remedies in respect of any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in it. You agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms or any document expressly referred to in it.
- 9.5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
